Professor Steve Worthington talks surprise card surcharges

Swinburne University Professor Steve Worthington speaks to Jeff Bullen about the uptick in credit card surcharges and their tendency to surprise customers at the register.

A recent parliamentary enquiry into bank charges has highlighted how Australians are being hit with higher costs at the register, which has only exacerbated after the pandemic forced many customers to pivot from cash to cards as their main way of spending money. Steve Worthington discusses other factors in this uptick, as well as how best to avoid these shock fees.